Shipping Policy
Thank you for choosing BitByBit! We are dedicated to delivering your DIY miniature kits safely and efficiently. Since we operate out of our workshop in Texarkana, Arkansas, we primarily ship within the United States.
Please review our shipping guidelines below:
1. Order Processing Time (Handling Time)
- All orders are processed within 1-2 business days (Monday to Friday).
- Orders placed on weekends or during federal holidays will be processed on the following business day.
- You will receive a confirmation email with tracking information as soon as your kit leaves our facility.
2. Transit Time & Shipping Costs
We offer reliable and transparent shipping options across the contiguous United States:
- Standard Shipping: 3-5 business days.
- Shipping Rates: * Orders under $65: Flat rate of $4.99.
- Orders $65 and over: FREE SHIPPING.
Note: Total delivery time = Handling Time + Transit Time.
We primarily use USPS, UPS, and FedEx to ensure your delicate kits are handled with care. The choice of carrier depends on your location and the size of the kit to ensure the most efficient delivery.
4. Order Tracking
Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier’s website. Please allow up to 24 hours for the tracking information to reflect the package's status.
5. Shipping Address & Modifications
Please double-check your shipping address at checkout. Since we strive for quick processing at our 4318 Laurel St location, we can only modify your address if the order has not yet been dispatched.
6. Damaged or Missing Packages
If your kit arrives damaged during transit, please contact us immediately at info@bitbybitkits.com with your order number and photos of the packaging. We will work "bit by bit" to resolve the issue for you.
7. Contact Information
For any questions regarding your shipment, please reach out to our team:
BitByBit
Address: 4318 Laurel St, Texarkana, Arkansas 71854-1451, United States
Email: info@bitbybitkits.com